Contact
For questions regarding specific store's items/orders or changing of payment/shipping methods, please contact the store directly.
While we try to answer emails within 1 to 3 days, during busy periods it may take slightly longer. We appreciate your patience.
Please be aware that there are many occasions of Outlook-based webmail services (MSN, Hotmail, Outlook) and AOL mail not accepting messages from the Mandarake.co.jp domain. As such we recommend using an alternative email service for your Mandarake account.
Store Policy
No returns or exchanges.
After an order goes through, we aim to confirm the availability of the items and send a complete invoice and payment link within three days.
We will keep the order for five days after sending an invoice. Your order will ship after your payment.
We will cancel any order without notice if we do not receive the payment by the deadline.
If you are having problems with your payment, contact the store directly as soon as possible.
Customers who have too many cancellations by request or non-payment may have their account suspended and no longer be allowed to shop with us.
If you have any questions or concerns, contact us before ordering.
We reserve the right to refuse service to anyone.